Warranty Policy
Galaxy Auto provides a limited warranty for a period of one (1) year from the date of purchase, covering manufacturing defects in materials and workmanship only.
Warranty Coverage:
This warranty applies strictly to defects that arise from the manufacturing process. If a product is found to have a defect under normal use within the warranty period, Galaxy Auto will provide repair support or replacement parts at no additional cost.
What is Covered:
- Manufacturing defects in materials or workmanship
- Electrical or mechanical failures under normal use conditions
What is Not Covered:
- Any damage caused by misuse, abuse, accidents, or improper operation
- Damage resulting from unauthorized modifications or repairs
- Normal wear and tear (including but not limited to tires, brake pads, chains, and cosmetic components)
- Water damage or environmental damage
- Improper installation or failure to follow product instructions
Customer-Caused Damage:
If damage occurs due to user actions or external factors, Galaxy Auto may still offer repair services; however, such services will be subject to inspection and may incur labor, parts, and service fees depending on the nature of the damage and time elapsed since purchase.
Warranty Claim Process:
- Proof of purchase is required for all warranty claims
- Customers may be asked to provide photos or videos for initial assessment
- Galaxy Auto reserves the right to determine whether the issue qualifies as a manufacturing defect
- In some cases, parts or products may need to be returned for further inspection (shipping costs may apply)
Additional Terms:
- This warranty is non-transferable and applies only to the original purchaser
- Galaxy Auto is not responsible for any indirect, incidental, or consequential damages arising from product use
By purchasing and using our products, the customer agrees to the terms outlined in this warranty policy.